Términos y condiciones

Car Rental

  • Refuel policy

    ROIG operate a full to full fuel policy, meaning that any vehicle received should have a full tank of fuel and be returned the same way.


    You will not have to pay any extra charges for this


    If the circumstances does not allow you to refuel the vehicle we will only charge the amount of the fuel missing. Therefore, it is important that you have a valid credit card. 


    If you do not have a credit card you can leave a deposit at the time of delivery which we will use for refuel if necessary. If the car is returned fully refueled we will turn back you deposit.

  • Driver age

    Drivers must be aged 21 and have held a driving licence for at least one year. In the case of special models, the minimum age is 25.

  • Rental period

    A day’s rental corresponds to 24 hours following the vehicle collection time specified in your booking.

  • Credit/debit card

    In the case of the ‘Basic Insurance’ option, payment must be made by credit card. The excess waiver shall also be charged to the credit card. Payment by debit card or in cash is only accepted for the Full Coverage Insurance option and the petrol must be paid for in advance or leave a deposit, depending on the pick-up and return location.

    The card that is used for the payment does not need to be in the name of the person written in the contract of the car hire,But the cardholder does have to be present at the time of payment.

  • Payment on vehicle collection, not in advance

    Rental payment is made at the pickup location, when the contract is signed, and therefore no advanced payment is required.

  • Travel outside Mallorca

    It is not allowed to travel outside Mallorca with your rental car. The insurance doesn’t cover the car outside our island. It is not allowed to travel to Ibiza, Menorca, etc

  • Traffic fines

    The customer is required to pay any fines imposed due to road traffic offences. The company shall accept no liability whatsoever.

  • Breakdowns

    Depending on the type of insurance you have taken out, breakdowns may be fully covered or you may have to pay an excess. However, in either case, no charge will be made for collection. Loss or breakage of keys is not included. If you refuel with the wrong type of fuel you will be liable for the cost of the repairs.

  • Car model

    The company reserves the right to change the model of car, replacing it with a model similar to that booked or in a superior category for the same price.

  • Airport car park charges

    The customer is responsible for paying the airport car park charge (max. €12). Alternatively, a shuttle bus will pick you up at the airport and take you to our office situated just a few minutes from the airport where you can collect your car.